Proudly sponsored by Furygan Leathers
and Five5 Motorcycles
Partnered with Wakefield Park Raceway
and LS2 Helmets
1300 13 13 62
info@toprider.com.au
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Top Rider Australia, as a Qride provider and a RTO, are required to provide all students prior to enrolment the information on the following:

  • Information on services provided by Top Rider is available via phone, email or website/s. Prior to enrolling into your chosen course, ensure you have a full understanding of the structure of the course. All courses are delivered in line with State and National requirements utilizing equipment that complies with all safety standards. Participants must ensure they can undertake all training. All costs, duration and course breakdowns are available on the website.
  • Top Rider will take every possible action to ensure we support you throughout your training and assessment process. If at any point throughout your course, you require assistance or support please discuss these needs with Top Rider staff and we will do our best to help. If you have any special needs, including language and literacy, learning, mobility, visual impairment or hearing please notify staff prior to enrolment to allow us to cater for your needs. If you do not notify us of any condition that may affect your learning, we may not be able to assist you if the need arises.
  • As part of your training and assessment, you have various rights. Top Rider wants to ensure your time spent with us is both beneficial and enjoyable. If at any point you feel harassed, discriminated or feel abused, please follow our complaints process.
  • In compliance with our Privacy Policy and the Privacy Act, the information requested on your enrolment form will only be used to process your enrolment and maintain your student record. All information will be kept confidential.
  • Top Rider have a first aid kit available at all venues. These are regularly checked and updated. All of Top Riders instructors are trained first aid officers.
  • All students will be granted access to our training and licence programs regardless of gender, race or learning difficulties (taking into account numeracy, literacy, language or any other learning or physical disability). If you feel you have been discriminated against, please follow our complaints process.
  • All staff identify the risk management process: Identify – hazards assess risks that may result because of the hazards, decide – on control measures to prevent or minimise the levels or risk, implement – control measures, monitor – and review the effectiveness of measures.

Complaints:

  • If a client has a complaint or feels they have been unjustly served, harassed or discriminated against in any form a complaint must be lodged in writing within 1 week of the event. Complaints can be sent in writing to info@toprider.com.au. The director of Top Rider will review the situation with the client either by verbal, phone or in writing and the matter will be resolved within 3 weeks of the dated complaint. If the matter cannot be resolved internally, the director will discuss with the client without fear of prejudice or repercussion about a mutual third party to help resolve the matter.

Terms and Conditions for Top Rider Australia

By agreeing to these terms and conditions you agree that:

  • You fully understand the requirements of obtaining a QLD motorcycle learner, provisional and open licence.
  • You have booked into the correct motorcycle training or Qride licence course for your needs. If you are not sure, please contact the office to confirm.
  • You have read in full, the information regarding the course you have booked into and understand the requirements you need to meet to be admitted to and complete the course successfully.
  • You acknowledge that you are required to wear motorcycle protective gear (gloves, helmet, jacket, jeans/long pants and enclosed shoes with ankle protection). Top Rider can supply gloves, helmet and jacket but you are required to wear jeans/long pants and enclosed shoes. If you use your own helmet you understand that it must be the required Australian standards. You understand that if you are not wearing the required clothing you may be refused to sit the course, in which case you will forfeit your booking and total amount of the booking fee and will be required to re-book and pay the full fee again if you wish to complete the course.
  • You understand that if you are more than 10 minutes late for your course, you may be refused to sit the course in which case you will forfeit your booking and total amount of the booking fee and will be required to re-book and pay the full fee again if you wish to complete the course.
  • You understand that if you are supplying your own motorcycle it must be 100% roadworthy, registered and the correct class (LAMS approved on non-LAMS approved, depending on your course) and if it is not you may be refused to sit the course, in which case you will forfeit your booking and total amount of the booking fee and will be required to re-book and pay the full fee again if you wish to complete the course.
  • You acknowledge that Top Rider will not tolerate any student being disruptive, disrespectful, using inappropriate language or discriminating against other students or staff members. You understand that if you participate in any of the above behavior you may be removed from the course, course in which case you will forfeit your booking and total amount of the booking fee and will be required to re-book and pay the full fee again if you wish to complete the course.
  • You acknowledge that at times during the course staff/contractors may take photos/videos for use in promotional/marketing activities. You acknowledge your acceptance in participating in such activities and for Top Rider to use these photos/videos for promotional and marketing uses.
  • You acknowledge and accept that you are liable for any damages made by you to training equipment on the day and that you will be required to pay for any damages to Top Rider equipment. This will be invoiced and sent out the day after training.
  • You accept that Top Rider Australia Pty Ltd is not liable for any injury or damage caused by you or another rider.
  • You acknowledge that the instructor’s decision is final and any attempt to bribe, bully or coerce will be immediately reported to the correct authorities.

Top Rider Australia Refund and Cancellation Policy (excluding the Motorcycle Instructor’s Course)

Cancellation:

  • A minimum of 30 days’ notice is required for a course cancellation to result in a full refund.
  • If you cancel your course with less than 30 days’ notice you will not be entitled to a refund.

Reschedule:

  • A minimum of 7 days’ notice is required to reschedule a course free of charge.
  • If you reschedule your course with less than 7 days’ notice you will be charged a $150 rescheduling fee.

Participant to Participant Transfers:

  • Participant to participant transfers of a booking can be made up to 2 days prior to the commencement of the course.

Forfeit of course and total of monies paid:

No shows: A no show is defined as someone who fails to attend their scheduled course.

Weather conditions, work responsibilities, motorcycle/car problems etc. are not the organisers responsibility and therefore:

  • If you are a no show you will not be entitled to a refund or to reschedule and 100% of the total amount of the booking will be forfeited.

Bike unfit to ride: A bike unfit to ride is defined as a bike that is not road worthy, registered or the suitable class for the course.

  • If we deem your bike unfit to ride you will not be entitled to a refund or to reschedule and 100% of the total amount of the booking will be forfeited.
  • Please note, you do have the option to book in using a school motorbike. However, this must be organised prior to the course to ensure we have a bike there for you.

Participant unfit to ride: A participant unfit to ride is defined as someone who does not have the correct PPE: long pants, socks covering ankles, enclosed shoes, gloves, helmet and jacket (Top Rider can supply gloves, helmet and jacket), someone who does not meet the minimum height requirements, or someone who is under the influence of drugs or alcohol. 

  • If we deem you unfit to ride you will not be entitled to a refund or to reschedule and 100% of the total amount of the booking will be forfeited. Top Rider reserve the right to make an informed decision on if a participant is unfit to ride. Any enquiries regarding suitability and fitness to ride must be made directly to the office before the day of your designated course.

Cancellation by Top Rider Australia:

  • Top Rider Australia reserves the right to cancel or reschedule courses due to unforeseen circumstances and/or circumstances beyond our control. Should this occur, those who are booked in will be notified and offered to move their course to the next available date or, to move their course into credit. Top Rider Australia will not be held liable for any claims arising from course cancellation.

Course Credits:

  • Course credits are at the discretion of the organiser and if given must be used within 3 months of the date the credit was issued.

Gift Vouchers:

Top Rider gift vouchers are valid for all Top Rider courses. Any additional cost exceeding the value of the gift voucher will be paid by the redeemer.

  • Top Rider gift vouchers are not redeemable for cash and are non-refundable.
  • Top Rider gift vouchers will be considered null and void once expired.

Top Rider Australia Refund and Cancellation Policy (Motorcycle Instructors Course)

Cancellation:

If you cancel out of the Instructors Course:

  • With more than 30 days’ notice, you will be issued a refund minus an administration fee of 20% of the total course cost.
  • With less than 30 days’ notice, you will forfeit 50% of the total course cost and will be issued a refund of the remaining 50%.
  • With less than 14 days’ notice, you will not be entitled to a refund.

Reschedule:

  • A minimum of 7 days’ notice is required to reschedule a course free of charge.
  • If you reschedule your course with less than 7 days’ notice fees may apply.

Cancellation by Top Rider Australia:

  • Top Rider Australia reserves the right to cancel or reschedule an Instructors Course due to unforeseen circumstances and/or circumstances beyond our control. Should this occur, those who are booked in will be notified and offered to move their course to the next available date or, to move their course into credit. Top Rider Australia will not be held liable for any claims arising from course cancellation.